Provider and contracting
The provider is Fehac, CNPJ 70.023.889/0001-08. Services are arranged through direct contact, without website checkout. Before acceptance, the proposal must explain total price, payment and billing cycle, resources, limits, provisioning period and other material terms. Customers must be able to retain the proposal and contract.
Hosting scope
Axolord Cloud supplies infrastructure and hosting services related to Foundry VTT. Capacity, storage, region, support, versions, maintenance, service levels, backups and restoration are those in the accepted proposal. There is no general promise of unlimited resources or uninterrupted availability. Statutory service characteristics and guarantees still apply.
License and content
The Foundry VTT license is separate from hosting. Customers must own or legitimately use a valid license and comply with the Foundry EULA, including its rules for simultaneously accessible instances. We do not sell or rent license keys. Customers retain their content and data rights and must be authorized to use their materials, systems and modules. Axolord Cloud is independent; no official affiliation with Foundry Gaming LLC is implied.
Responsibilities and security
Instance administrators must protect credentials, manage player access, respect participant privacy and follow the Acceptable use policy. Fehac remains responsible for its hosting duties under the contract and law. Backup availability, frequency and recovery periods must be stated when contracting; keep your own copy of important materials without treating that as a waiver of the provider’s duties.
Billing, cancellation and withdrawal
Charges and renewals require previously accepted terms. Request cancellation through the original contracting channel or privacy@axolord.cloud, without unnecessary obstacles. Where Brazilian consumer law applies to a distance contract, the seven-day withdrawal right under Article 49 of the Consumer Protection Code is respected, with refunds as required by law. Consumer requests receive acknowledgment and a response within applicable legal periods, including the five-day period under Decree 7,962/2013 where applicable.
Ending service, export and suspension
Export methods and post-termination retention and deletion periods must be disclosed before contracting. Suspension for nonpayment, breach or infrastructure risk must be proportionate, with notice and an opportunity to remedy where appropriate. Immediate risk or legal duties may require emergency action. Record-preservation duties and individual data rights continue to apply.
Privacy, changes and governing law
Data processing is described in the Privacy policy. Changes do not remove statutory rights or retroactively change accepted terms without an appropriate basis and notice. Brazilian law applies, preserving consumer protections and applicable jurisdiction rules, including those concerning the consumer’s residence. The provider does not require a blanket waiver of its legal responsibility.